No Fix No Fee

All of our clients are very happy with our work, however to give all potential new clients peace of mind, we have a No Fix No Fee policy.

Welcome to IPNET

We will diagnose your fault within the first 30 minutes and work on the solution straight away. The engineer
on site will keep you updated as the work continues. All of our technicians carry a vast array of equipment
and software in order to resolve all issues within the same visit.

Please note if the following faults are diagnosed then the labour fee up to that point is chargeable.
 

Internet connection issues

If we diagnose the fault to be with your ISP line then we can act on your behalf and talk with the technical department at your ISP to get the issue resolved.

 

Hardware Faults

If a hardware fault is diagnosed then we will offer a solution but if you choose not to proceed, then the labour fee up to that point will be chargeable. If you agree to the hardware replacement and we do not have the item in stock we will order it and either take your computer back to base or arrange a future appointment to replace the faulty part.

 

Original Software

If you cannot provide your original installation software CDs, licenses, serial numbers and passwords then the labour fee up to that point is chargeable. We can provide replacement licenses/CDs but this will incur extra costs.

Call us on 94294 15100 to book an appoinment or for any general questions.